613-620-9400 | sales@kitelife.ca

Free Shipping to Canada and USA (lower 48 states) for orders over $99.  Free shipping threshold is based on your cart total in Canadian Dollars (CAD).  Free shipping service will always be the cheapest service offered to your area.  If you would like an upgraded service please select it from the shipping menu during checkout.  If the service you want is not listed please contact us.

If you are making an offer on a preowned item, free shipping will not be included unless specified in your offer.

If you have any questions about the free shipping service please contact us.

 

 

Canadian Shipping:

For Canadian buyers we offer many options for shipping.  Your order will ship by the carrier that offers the best value for your location (Speed/Price).  Most items valued over $100 will be insured and or sent with signature guarantee.  For most services tracking information will be provided to you by email once your order has shipped.  Small items that are sent by lettermail and small packet mail do not have tracking.  Delivery standards vary for the various services and carriers.  If you need more information on delivery times please feel free to contact us.

We currently use the following carriers for Canadian Shipments:

  • Canadapost
  • Fedex
  • Purolator
  • UPS

 

USA Shipping:

All US shipments are sent by Canadapost, Fedex or Purolator.  Standard boxes are usually sent via Expedited USA (USPS/Canadapost) and arrive within 10 business days.  For exact delivery standards please contact us.

Tracking and insurance are provided on most shipments but lettermail and some small packet shipments do not have this option.  Whenever possible signature guarantee will be provided.

Import fees are paid for by the buyer but we do our best to accurately declare your items so you can avoid these fee’s if possible.  Many items will arrive duty free due to NAFTA and the origin of the product.

 

International Shipping:

All international shipping is done through Canadapost.  The following shipping options are available (depending on the weight and size of order):

  • International Air – Tracking and insurance available.  Should arrive within 7-10 Business Days
  • International Surface – Tracking and insurance available.  Can take 4 – 6 weeks for delivery
  • Small Packet Surface – No tracking or insurance.  Can take 4 – 6 weeks for delivery
  • Small Packet Air – No tracking or insurance. Should arrive within 7-10 business days

We are always updating our services so you get the best possible rates.

Import fees are paid for by the buyer but we do our best to accurately declare your items so you can avoid these fee’s if possible.

 

All items will be carefully packaged to ensure safe delivery.  Some smaller items may be removed from the original packaging in order to fit into standard envelopes (This will be specified in the item description).

If you receive a damaged item please contact us right away and if possible don’t open the package.